Thank you for choosing Dolphy for your purchase. We value your satisfaction and strive to provide you with the best products and services. In the event that you need to return an item, please review our return policy below:
1. Eligibility for Return:
• Products eligible for return must be unused, undamaged, and in their original packaging.
• The return request must be made within 30 days from the date of purchase.
2. Restocking Fees:
• A restocking fee of 17% will be applied to the refund amount for all eligible returns.
• The restocking fee is calculated based on the original purchase price of the product.
3. Return Process: To initiate a return, please follow these steps: a. Contact our customer service team at [customer service contact information] to obtain a Return Merchandise Authorization (RMA) number. b. Pack the item securely in its original packaging, including all accessories and documentation. c. Clearly write the RMA number on the outside of the package. d. Ship the package back to us at the address provided by our customer service team.
4. Return Shipping:
• The customer is responsible for all return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of the item.
• If the return is due to our error or a defective product, we will cover the return shipping costs.
• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued using the original payment method.
• The refund amount will be the original purchase price minus the restocking fee.
• Please allow [insert estimated timeframe] for the refund to be reflected in your account.
6. Non-Returnable Items: The following items are not eligible for return:
• Products that have been used or damaged by the customer.
• Items without their original packaging or missing accessories.
• Items purchased beyond the 30-day return window.
• We currently do not offer direct exchanges.
• If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.
8. Damaged or Defective Products:
• If you receive a damaged or defective product, please contact our customer service team immediately.
• We will provide instructions on how to return the item and offer a replacement or a refund, including the return shipping costs.
Please note that this return policy is subject to change without prior notice. For any further questions or assistance regarding returns, please reach out to our customer service team.
Thank you for your understanding and cooperation.
03 8787 8906