terms & condition
Welcome to Dolphy Australia.
These terms and conditions outline the rules and regulations for the use of Dolphy Australia's products and website, located at www.dolpht.com.au
By accessing this website we assume you accept these terms and conditions. Do not continue to use Dolphy.com.au if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Order and Delivery Details
Orders must be in writing and are subject to acceptance by Dolphy Australia in whole or in part. Any provisions in customers' orders which conflict with or are additional to these Terms and Conditions shall be excluded from contracts for supply.
For bulk orders you must seek information from our customer representative as we may not have enough stock and lead time may be attached.
Orders received by 4pm (AEST/AEDT) that have no special delivery/handling requirements will be dispatched in the next two working day.
Split deliveries to different locations for single orders are not available.
Orders requiring urgent handling must be received by 1pm (AEST/AEDT). Please contact your Customer Service Representative for further details.
Minimum Order Value
A minimum order value may apply. Orders under the applicable minimum order value may incur a handling fee.
Freight paid into store is via cheapest route as selected by Dolphy Australia. If other modes of transport are required, this will be at the cost of the customer. The method of transportation and the carrier will be at the selection of Dolphy Australia.
Uncontrollable Events and Delays
While Dolphy Australia will endeavour to adhere to stipulated delivery times, delay, however caused, will not entitle the customer to claim from Dolphy Australia. In the case of delays caused by circumstances beyond the control of Dolphy Australia or by the suppliers to Dolphy Australia, Dolphy Australia will have the right to either suspend deliveries without notice or to cancel the contract without liability.
All prices will be those in effect at the date of dispatch and unless otherwise expressly indicated such prices will include freight charges. Changes in pricing will be made due to such uncontrollable factors as devaluation of currency and/or variations to landed costs and/or increases in manufacturers' costs.
Distributors are under no obligation whatsoever to comply with the recommended selling prices contained in distributors’ price lists.
(a) Customer’s Rights – Customers should seek advice as to their rights. Any rights implied by statute that cannot be excluded restricted or modified are not affected by this procedure or by endorsements on the goods or packages. Subject to that, Dolphy Australia’s liability for the goods is limited to claims permitted under this procedure and to any express warranty given on the goods and liability for consequential loss including loss arising from negligence is hereby excluded. In cases where it is legally permitted, any remaining liability implied by statute is limited, at Dolphy Australia’s option, to repair or replacement of the goods.
(b) Distributor Obligations - A distributor must inform its customer that statutory rights may exist despite contrary endorsements on the goods or packages. The reseller must only limit its liability to its customers to the extent permitted by statute.
Return and claim Policy
All Claims must be initiated by phone or email. However telephone contact is preferred, this being the most timely and efficient method for both parties
For all claims, contact Dolphy Australia’s Customer Service Department, the exception being claims regarding allegedly defective products, in which case the first point of contact should be the customer’s regular Dolphy Australia Sales Representative.
Goods the subject of a claim must not be returned to Dolphy Australia without prior agreement and the issue of a Dolphy Australia Returned Goods Authorisation
Goods Damaged, Lost in Transit or Short Delivered- Such claims must be made within 30 days of date of invoice, quoting invoice number. Damaged goods must not be returned to Dolphy Australia without prior agreement. Within this policy, Dolphy Australia will arrange for collection of the goods and credit the customer’s account subject to clause 7(a) above. The processing of claims for goods lost in transit or short delivered will be subject to prior verification against delivery/receipt documentation maintained by Dolphy Australia’s carriers. Claims against goods received “subject to check” will not be accepted unless this practice has been specifically agreed between the parties in advance.
At Dolphy Australia we are committed to ensuring that your personal information is protected and never misused.
This clause applies where Dolphy Australia collects, uses and discloses personal information provided by the customer.
The personal information Dolphy Australia collects will include contact details, personal details and financial information. The customer agrees that Dolphy Australia may use the personal information to provide services to the customer, to fulfill its obligations pursuant to these Terms and Conditions, to fulfill administrative functions associated with these services (for example assessment of credit worthiness), for account management, to enter into contracts with the customer or third parties, and for marketing and client relationship purposes.
If the customer does not provide all personal information requested by Dolphy Australia, Dolphy Australia may in its sole discretion refuse to sell the goods or to provide the associated services to the customer.